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Practical checks for reminders, missing tasks, attachments and synchronization.
A reminder did not arrive
- In iPhone Settings, allow notifications for AddToDo:Med. In the app Settings, turn on Notifications. Check Focus and your device sound settings.
- Open the task and check its next due date and reminder profile. A reminder time that has already passed is not scheduled retroactively.
- Check Active, Paused and Archived. Paused, archived, completed one-time and subscription-disabled tasks do not receive ordinary active reminders.
- Open the app after changing data or settings so it can refresh pending reminders.
A task is missing
Clear the search and check all task scopes. A completed one-time task can appear in Archived. Search uses the name and note; the calendar shows active tasks for the selected date.
Data is not syncing
Check that your devices use the same intended Apple Account, iCloud is available and there is an internet connection. Turn on iCloud sync in the app and restart it after changing that setting. Synchronization is not always immediate.
An attachment will not open
Confirm the selected file is a supported photo or PDF. Allow camera access when taking a picture. Check the original file in Photos or Files and wait for cloud download when necessary. Task-detail attachment rows open the system share sheet.
Contact support
Email addtodomed@getsmartsoft.com. Include the app version shown in Settings, your iOS version, device model, steps to reproduce and what you expected to happen.
A screenshot can help; hide names, prescriptions, test results and other health information that is not needed for the question. Never send your Apple Account password or verification codes.
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